Refund and cancellation policy

StreaxFit does not collect membership fees. You pay your gym directly, so refunds of membership fees are decided by your gym. Speak to your gym's manager.

Gyms pay for their StreaxFit plan in advance, by cash, UPI or bank transfer. We record each payment against the gym's account. There are no online payments or autopay today.

A plan does not renew by itself. To cancel, do not renew, or tell us by email.

At the end of the paid period the gym's account moves to expired. Staff can still log in and read their records, but cannot make changes. Members keep access to their own workouts and check-in.

To ask for a refund, email [email protected] with your gym's name, the payment date and the amount. We review each request and reply by email.

An approved refund is paid back the same way the payment was made: cash, UPI or bank transfer.

We will update this policy before we offer any online payment option. The date at the top shows the latest version.